Ignitrowkug - Returns & Exchanges

Welcome to our exchange and return page. We strive to ensure that our customers are completely satisfied with their purchases. If you need to exchange or return an item, please see our policy below.

Exchange Policy:

• We offer an exchange within 30 days from the date of purchase.
• The product must be unused, in its original packaging and in a saleable condition.
• The exchange depends on the availability of goods. If the requested product is out of stock, we will refund the money.

Refund Policy:

• We accept returns within 14 days of the date of purchase.
• The product must be unused, in its original packaging and in a saleable condition.
• Returns are eligible for a refund minus the original shipping costs.

How to initiate an exchange or refund:

• To initiate an exchange or refund, please contact our customer service team via email or phone.
• Include your order number, the items you want to exchange or return, and the reason for the exchange or refund.
• Our team will guide you through the process and provide you with a return shipping label if applicable.

Return Process:

• Once we receive the returned item, our team will inspect it to ensure it meets the return requirements.
• If approved, we will process the refund to your original payment method within 5-7 business days.
• Please note that refunds to your account may take additional time, depending on your bank or credit card provider.

Exceptions and additional information:

• Some items, such as personalized or custom-made products, cannot be returned or exchanged.
• The shipping fee for the original purchase is non-refundable, unless there is an error on our part.
• For international orders, customers are responsible for any customs fees or taxes associated with the return.

We appreciate your satisfaction and want the exchange or refund process to be as smooth as possible. If you have any further questions or concerns, please do not hesitate to contact our customer support team.